Refund policy

Refund Policy – Pak Birds Zone

At Pak Birds Zone, customer satisfaction is our top priority. We are committed to providing genuine bird medicines, supplements, accessories, and care products. If you are not completely satisfied with your purchase, we are here to help.

7-Day Return Policy

We offer a 7-day return policy on eligible products. You have 7 days from the date of delivery to request a return or refund.

After 7 days, we will unfortunately be unable to process return or refund requests.

Return Eligibility

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include the original invoice or proof of purchase.

  • Not be damaged due to misuse or improper handling.

Eligible Products

Returns are accepted for:

  • Bird accessories

  • Feeding equipment

  • Cages and bird care accessories

  • Wrong item delivered

  • Damaged or defective products received during shipping

When Can You Request a Refund?

You may request a refund if:

  • You received the wrong product.

  • The product arrived damaged or broken.

  • The product has a manufacturing defect.

  • Your order is incomplete.

Please contact us within 7 days of receiving your order.

Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened bird medicines

  • Opened supplements or vitamins

  • Opened bird feed

  • Products with broken safety seals

  • Perishable products

  • Customized or special-order items

  • Clearance or sale items

  • Gift cards

Return Process

To initiate a return, please contact our customer support with:

  • Your Order Number

  • Product photos (if damaged or incorrect)

  • Reason for return

Our team will review your request and guide you through the return process.

Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was delivered.

  • The product arrived damaged.

  • We made an error while processing the order.

Please ensure the product is securely packed before shipping. Pak Birds Zone is not responsible for items damaged during return transit.

Refund Process

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed within 2–5 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Processing time may vary depending on your bank or payment provider.

Exchange Policy

If you received a damaged or incorrect product, we will happily replace it, subject to stock availability.

Need Assistance?

If you have any questions regarding returns or refunds, our support team is happy to help.

Pak Birds Zone

📞 Phone / WhatsApp: 0301-9452077

📧 Email: support@pakbirdszone.com (Update this if your support email is different.)

🌐 Website: www.pakbirdszone.com

Pak Birds Zone – All About Birds Care